Privacy Policy

Mental Pain and Trauma Centers

Effective Date: March 11, 2026

Mental Pain and Trauma Centers (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or communicate with us, including through SMS text messaging.

Information We Collect

We may collect the following types of personal information when you interact with our website, services, or communication platforms:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Appointment or scheduling information
  • Insurance information when applicable
  • Any information voluntarily provided through contact forms, appointment requests, or patient intake forms
  • Communication preferences, including consent to receive SMS communications

In certain cases, we may collect healthcare-related information necessary to coordinate care or respond to inquiries. Any protected health information (PHI) is handled in accordance with applicable healthcare privacy regulations.

How We Use Personal Information

Mental Pain and Trauma Centers may use the information we collect for purposes including:

  • Scheduling and confirming appointments
  • Sending appointment reminders or updates
  • Responding to inquiries or requests
  • Providing patient care coordination
  • Improving website functionality and user experience
  • Sending administrative communications such as service updates or operational notifications
  • Communicating through SMS when a user has provided consent

SMS communications may include, but are not limited to:

  • Appointment reminders
  • Appointment confirmations or scheduling updates
  • Important account or service notifications
  • Care coordination messages

How Personal Information Is Shared

We may share personal information only when necessary to operate our services, including with:

  • Authorized staff members and healthcare providers within Mental Pain and Trauma Centers
  • Secure technology vendors who support our scheduling systems, website, or communication platforms
  • Service providers who assist with business operations under strict confidentiality agreements
  • Regulatory authorities if required by law

We do not sell personal information.

SMS consent is not shared with third parties or affiliates.

Data Security

Mental Pain and Trauma Centers takes reasonable administrative, technical, and physical measures to safeguard personal information from unauthorized access, disclosure, or misuse.

While we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us at any time to:

  • Update your personal information
  • Change communication preferences
  • Withdraw consent for communications

SMS recipients may opt out of text communications at any time by replying STOP.

Website Privacy Policy Access

This Privacy Policy is accessible on our website and should be linked on all web forms where personal information is collected. As a best practice, a link to this policy is also included in the footer of every page on our website.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Mental Pain and Trauma Centers
12770 Coit Road, Suite 1250
844-474-3825
info@mptcenters.com
www.mptcenters.com